Customer Support
Product Support Request Form
Please complete all required fields carefully, then click “Request Support” to submit your remote support request.
If the product was purchased from Topdon UK, our team will contact you directly as soon as possible, subject to current demand and queue times.
Important Information on UK Product Support
TOPDON UK provides product support for customers who have purchased from Authorised Distributors of TOPDON UK products or directly from our website.
Purchased from our Website or Authorised Distributor Network?
Our
Website
Authorised Distributors
We're here to help!
We do not offer direct support for products purchased outside of our authorised distribution network.
This includes all Amazon purchases and the majority of eBay listings.
If you require assistance with a TOPDON product purchased via Amazon or eBay, please contact your original seller.
Scan or click the QR code below to visit our exclusive Facebook support group, where you can get help, share experiences, and connect with other UK Phoenix tool owners.
Please note: This is a closed group, reserved only for customers who have purchased Phoenix tools through authorised UK channels.
TOPDON UK Facebook Support Page
Monday to Friday, 9:00 AM – 5:00 PM